MDLIVE Telehealth – Northeast Carpenters Fund Home

HEALTH DEPARTMENT

Eligible Participants now have access to a doctor via video or phone 24/7/365. Register to see a licensed physician anywhere, anytime, at $0 COST to you or your dependents!

$0 Cost Benefit.

Access to a doctor via video or phone 24/7

Use when you need to see a doctor, but can't fit into your schedule. Your doctor's office is closed. You feel too sick to leave the house. You need care for your children. You're traveling and forgot a prescription or need a doctor.

How to Access MDLIVE

MDLIVE Web Portal

MDLIVE Mobile App

Text LevelCareHealth to 635-483 to get started & download the MDLIVE app from the app store.

Activate Account

HAVE ELIGIBLE OUT-OF-POCKET EXPENSES?

Submit them to your HRA for reimbursement.

FILE A CLAIM

MD LIVE FAQs

What is MDLIVE Telehealth?

With MDLIVE, you can access a board-certified doctor by secure online video, phone, or the MDLIVE app - anytime, anywhere, 24/7/365. MDLIVE is a low-cost, convenient alternative to Urgent Care Clinic visits or waiting days to get an appointment with your primary care doctor for non-emergency medical conditions. Our doctors can diagnose your symptoms, prescribe non-narcotic medication (if needed), and send e-prescriptions to your nearest pharmacy.

How do I sign up for MDLIVE or activate my MDLIVE account?

You can easily sign up or activate your account by using one of the following methods:

Go online and visit: mdlive.com

Call our toll free number: 1-888-632-2738 or text LevelCareHealth to 635-483

Download our Mobile App, available on the iTunes store and Google Play.

You will use your Independence Administrators Member ID number when you register. To register a spouse or dependent, you must use the primary member's first name, last name, gender, date of birth and member ID.

** You will receive an email confirmation upon completion of registration for every member added to the account. All members on the account must have their own account, including children.

Can I add my spouse and eligible dependents?

What medical conditions can be treated by using MDLIVE?

Can a provider prescribe medications part of an MDLIVE visit?

If the MDLIVE doctor believes a medication is warranted, he or she can write a prescription and send it directly to the pharmacy of your choice. Please be aware that they do not prescribe controlled substances (e.g. narcotic medications, anxiolytics, stimulants), nor do they prescribe certain other medications. And finally, MDLIVE does not guarantee a prescription will be written; that will be determined by the physician, based on your clinical presentation.